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Return Policy | Safeware

Return Policy

SALES POLICY REVISIONS:  Items related to nonstandard events resulting in increased demand cannot be cancelled and will not be considered for return once shipped and invoiced.  Natural Disasters, Government Action, Acts of War or Terrorism, Material Shortages, Pandemic or like situations are considered nonstandard events.


Any product to be returned must have a Return Materials Authorization (RMA) number provided by Safeware Customer Service, prior to being returned.  Return Materials Authorizations are valid for 15 days from the date of issue.  The RMA number must be clearly marked on the outside of each box.  Authorization for the return must be obtained in writing.  No credit will be issued for items that are not in resaleable condition at the sole discretion of Safeware.  A restocking charge may apply for all products accepted for credit, provided such goods are in saleable condition and are less than 30 days old.


Products that may not be returned for credit are:
  • Products with an expiration date
  • Custom or logo products
  • Discontinued products

For additional information, please contact Safeware Customer Service at 301-683-1234.